The following information is provided for convenience as part of the service we offer at this website. However, Hourstons Ltd cannot accept any liability for its accuracy or content. Visitors who rely on this information do so at their own risk.  These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Links Disclaimer

Hourstons Ltd is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.


Material featured on this site is subject to copyright protection unless otherwise indicated. The copyright protected material may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where the material is being published or issued to others, the source and copyright status must be acknowledged.

The permission to reproduce Hourstons Ltd copyright protected material does not extend to any material on this site, which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

The Seller

The website is the property of Hourstons Ltd, 22-30 Alloway Street, Ayr, KA7 1SH. Registered in England: Company No: 2785991.


The prices quoted throughout our stone and online include standard UK VAT where appropriate. We reserve the right to change our prices at any time. There may be occasions where prices are incorrectly quoted or change at short notice as a result of circumstances beyond our control. If this situation occurs you will be informed of the correct price by telephone, in person or email as soon as possible and should you not wish to proceed, that part of your order will be cancelled.

Value Added Tax

VAT is added at the current UK rate, except where goods are zero rated for tax purposes. All quoted prices both online and in store are inclusive of VAT where applicable.


Your goods will be delivered using either Royal Mail or a specialist carrier. Delivery charges are shown when you place an order.

When purchasing furniture in the store, at the point of sale the delivery options and prices will be discussed and approved before the sale is completed. If at any point there is a change in circumstances or delay to the arrival of goods you will be contacted via phone or email to make arrangements where appropriate.  Prices may vary depending on the location of delivery address and/or size of goods.


We accept payment by Visa, Mastercard, Switch, Delta and American Express by secure server.

When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a telephone number in case of a query. Card payments are processed by the online merchant Worldpay from whom you will receive a separate notification of payment via email.

Please place your order online or by telephoning Hourstons Ltd on 01292 267 811.

Returns Policy

With Proof of Purchase – should you wish to return an item we will be happy to exchange or refund it providing the return takes place with 28 days of purchase and is accompanied with a Hourstons till receipt.

Without Proof of Purchase – if you are returning an item without proof of purchase you may exchange at the current selling price for alternative items or be issued with a credit note.

Merchandise Reduce by 50% or more – if you are returning items reduced to half price or more you may only exchange or be issued with a credit note.

We reserve the right to refuse an exchange or refund if the items are returned in a non-saleable condition or are damaged.

Record of Transaction

Information regarding you and the transaction you have made will be held by Hourstons Ltd for a reasonable period after the transaction and made available to you, given suitable notice and proof of identity.

Website Images

We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact colour match to the product as displayed on your screen.

Product Specification

All product information and technical specifications contained in, and its associated sites are for guidance only, no responsibility can be taken for errors or omissions.