Friendly staff, great choice in fashion, housewares, cosmetics, shoes and fantastic restaurant with super friendly staff (nothing too much bother) and lovely coffee shop too. Best department store in Ayr. Keep up the good work.
Love shopping in Hourstons, it has such a lovely atmosphere the staff are so helpful. I always see something different or unusual and as for clothes have always got my outfits for weddings here. I have went from sizes 24 – 16 and always felt great no matter what my size.
I have just had the most wonderful customer service in Hourstons today, from a young lady, sorry I didn’t ask her name, who sold me a fascinator. it has been years since I have come across such good customer service. You have just gained a faithful customer.
I had the most amazing shopping experience today… I visited the Jacques Vert department to pick up some last minute gifts for Xmas for my mum and mother in law. The two assistants who were there were absolutely fantastic (I think the lady who served me was called Linda). What an asset to the store, she could not have been more helpful, and patient. Five star service with a smile, fabulous! Would highly recommend. I will definitely return.
I would like to congratulate a lovely lady who works in the hosiery/purse/glove department. While waiting to be served a little gentleman was having difficulty finding stockings for his wife. He explained to the saleswoman that she had dementia and wasn’t able to remember the type and colour. The saleswoman instantly left the till and helped him choose the correct ones and made him so happy. It was just a lovely little kindness that he wouldn’t forget and neither will I. Not too many would give service like this. It brought tears to my eyes. Made my day.
Wilma WhiteFacebook ReviewHosiery07/12/2016
Cafe in Hourstons is lovely and relaxing. Food is fantastic and beautifully presented. Staff very polite & helpful.
Elaine DevlinFacebook ReviewCafe04/01/2017
I would like to thank very much the sales assistant in womenswear for tracking down shoes and matching bag on Friday. They were located in York and they arrived at my house by post on Saturday. Wonderful service.
Helen PatersonFacebook ReviewShoes & Bag23/01/2017